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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Scott S

June 3, 2025

5  out of  5
rating by Scott S
"Our State Farm insurance agent, Sallie Severns, is a pleasure to work with. A true professional who understands. Insurance is a challenge these days and it is very comforting to be able to Actually speak with a real Person who listens and is willing to go the extra mile! A huge Thank You to Sallie"
We responded:
"Thank you Scott! it’s our goal to provide personalized service #StateFarmWalnutCreek"
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Ben Radutiu

June 2, 2025

5  out of  5
rating by Ben Radutiu
"Sallie Severns with State Farm Insurance, is a professional, dedicated agent, that is on top of her game, taking care of clients and going above and beyond the help with any policy changes and claims! Sallie is the Best agent! Ben Radutiu"
We responded:
"Thank you Ben. It’s a pleasure working with you. #StateFarmWalnutCreek"
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Julie Fiero

May 30, 2025

5  out of  5
rating by Julie Fiero
"I would never dream of shopping around for any other insurance because Sallie Severins is the perfect insurance agent. She is kind, caring, and compassionate. She’s always there when I need her and she takes the time to listen to her clients. Her professional demeanor will put you at ease and she’s just the person you need to talk to when something happens. Her customer service skills are impeccable and that’s why all of her clients love her!"
We responded:
"Thank you Julie for trusting our office with your insurance needs. You are always a pleasure to interact with! #StateFarmWalnutCreek"
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Adrian Radu

May 29, 2025

5  out of  5
rating by Adrian Radu
"Only person I trust with Insurance. Many of my friends have also switched. I've had the same insurance for 20+years now. Rates can't be touched."
We responded:
"Thank you for trusting us with your insurance needs and your many referrals! We appreciate you. #StateFarmWalnutCreek"
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Susan Gonzalez

March 31, 2025

5  out of  5
rating by Susan Gonzalez
"I highly recommend Sallie Severn’s with State Farm. She is helpful, friendly and professional. When you call her office, you speak to her, not a machine; your questions are answered, you get the help you need. If you are looking for insurance, I recommend Sallie Severns, I think you’ll be pleased."
We responded:
"Thank you for your review! #StateFarmWalnutCreek"
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Margo Huff

February 25, 2025

5  out of  5
rating by Margo Huff
"State Farm has been my insurance provider all my adult life. I can only praise the service I have received. I had been with Doug Van Wyck for over 30 years and was NOT looking forward to his replacement. I am happy to say I need not have worried. Sallie Severns has proven herself conscientious, and able. I have been happy with the professionalism shown at this office."
We responded:
"Thank you for your review. #StateFarmWalnutCreek"
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Scott Saifer

February 6, 2025

5  out of  5
rating by Scott Saifer
"My wife and I have been working with Sallie for so long I don't remember when we started, a decade at least, and all our interactions have been smooth, friendly and positive. When we've needed to add services, it's been taken care of over the phone. Even when we made changes that decreased our payments, Sallie has been very supportive."
We responded:
"We appreciate your review. Thank you! #StateFarmWalnutCreek"
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Mac Choudhry

February 4, 2025

5  out of  5
rating by Mac Choudhry
"Sallie Severns provided an exceptional experience that exceeded all my expectations. I had numerous questions regarding business insurance policies, personal articles coverage, and comprehensive and collision coverage, and Sallie took the time to walk me through every detail with patience and care. Her knowledge and expertise were evident, but what stood out even more was her dedication to ensuring I understood my options and felt confident in my decisions. Sallie’s transparency and honesty were refreshing—she didn’t just give me answers, she explained the “why” behind them, offering valuable insights I hadn’t considered before. She treated my concerns as if they were her own, making sure I had the right coverage without overselling or adding unnecessary extras. It’s rare to find someone who blends professionalism, integrity, and genuine care so seamlessly, but Sallie did just that. If you’re looking for an insurance agent who truly listens, takes the time to address your concerns, and provides trustworthy advice, Sallie Severns is the one you want. I can’t recommend her highly enough. Five stars aren’t enough to reflect how grateful I am for her help! Thank you Sallie!"
We responded:
"Hello Mac, we appreciate your review. thank you for trusting us with your auto and home insurance needs. #StateFarmWalnutCreek"
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Vanessa Suarez

January 23, 2025

5  out of  5
rating by Vanessa Suarez
"Sallie is very nice and friendly. She helps me understand whenever I am concern over something on my statements. I highly recommend coming to her for insurance just like I recommended her to my friends and family."
We responded:
"Hi Vanessa, thank you for your kind review. We appreciate you and your business. #StateFarmWalnutCreek"
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Navdeep Martin

November 25, 2024

5  out of  5
rating by Navdeep Martin
"Sallie was so helpful when I called to ask about my insurance options on the day before a major holiday. I highly recommend her for your insurance needs!"
We responded:
"Hello Navdeep. we appreciate you! Thank you for your business. #StateFarmWalnutCreek"
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Dolores Freeman

October 15, 2024

5  out of  5
rating by Dolores Freeman
"My experience with Sallie at State Farm Insurance is always very positive, very helpful if I have questions regarding my account with the company!!"
We responded:
"Hello Dolores. Thank you for trusting our office with your insurance needs. #StateFarmWalnutCreek"
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Myles G

August 23, 2024

5  out of  5
rating by Myles G
"Sallie and her team have been extraordinarily responsive when I have needed them over the past nine years. As a recent college graduate, I have had situations where I needed help and Sallie and her team have helped me navigate roadside assistance, claims, changes to my home insurance and even helped me obtain the right amount of life insurance to meet my needs. They go above and beyond every single time and I trust that they will do right by me. I am thankful to have an agent I can call and speak with on the phone."
We responded:
"thank you for trusting us with your home, Auto, life insurance needs #StateFarmWalnutCreek"
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Justin Ordonez

August 22, 2024

5  out of  5
rating by Justin Ordonez
"Sallie is always transparent, quick to answer, and helpful. Highly recommended!"
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andrew seberras

August 20, 2024

1  out of  5
rating by andrew seberras
"Impossible to get a “agent” on the line and my insurance has gone up from 70$ a month for two cars to 250$ for one car over the last ten years with zero tickets or traffic violations."
We responded:
"Hey Andrew J Seberras! we just spoke with you on the phone. In fact we called you back within 10 minutes and also emailed you. We understand you’re upset regarding your (1) auto policy going up in premium. ALOT happens in 10 years! Unfortunately, State Farm is having premium increases this year due to inflation, the cost of parts and labor which we tried to explain to you over the phone. It’s not personal! , Degrading our staff doesn’t help us reduce your premiums as we don’t set the premiums. We wish you the best of luck. Be kind. "
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Joe Sanchez

August 15, 2024

5  out of  5
rating by Joe Sanchez
"Even though I'm not a customer, Sallie came highly recommended and provided great input on the state of insurance in California and made recommendations to help me save money with current carrier. I highly recommend her if you are looking for insurance."
We responded:
"Thank you Joe. I am sorry we could not quote your homes at this time. We appreciate your feedback. State Farm, Walnut Creek"
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Karol Reynolds

April 11, 2024

5  out of  5
rating by Karol Reynolds
"All the staff are knowledgeable and efficient, polite and professional; Sallie is particularly helpful with helpful advice and personal interest."
We responded:
"Karol, you are such a kind person. Greatful for you! #StateFarmWalnutCreek"
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Nick Fong

March 8, 2024

5  out of  5
rating by Nick Fong
"I have been a customer's of Sally for about 10 years now. She is always reachable and very attentive. Sees the entire process through and is happy to work with you. Thanks for all of your assistance over the many years!"
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Arif Faruki

February 15, 2024

5  out of  5
rating by Arif Faruki
"Sallie is incredible!! She is super responsive - We are in good hands"
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Roger Wilson

November 20, 2023

5  out of  5
rating by Roger Wilson
"Excellent service. She contacted us because our homeowners policy was going up significantly because of our fire exposure. She gave us some options to reduce our policy cost and helped us change to a monthly payment plan. Thanks Sallie for all your help!"
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Charles Martin

October 27, 2023

5  out of  5
rating by Charles Martin
"Sallie has always provided me with excellent customer service. I highly recommend her for all your insurance needs."
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Todd Toffoli

August 25, 2023

5  out of  5
rating by Todd Toffoli
"We have been very satisfied with Sallie's working through insurance issues over the past couple years. When the catalytic converter was stolen from our car, she had us covered for the replacement and for the additional towing back and forth due to delays in availability of replacement parts. Most recently, Sallie was a great help in giving guidance and reviewing competitor bids on insurance in an area where State Farm was not able to meet our immediate needs. Sallie went over and above to aid in our decision making process and give us confidence to make a good choice."
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Adam Smith

April 17, 2023

5  out of  5
rating by Adam Smith
"We switched to Sallie after relocating to the Bay Area and have been more than impressed with her. We have a relatively complex bundle of policies with State Farm and she took well over an hour of unpaid time to sit with us and go through all of our different policies, make suggestions for adjustments, and run a number of price simulations based on the various ideas for adjustments that my wife an I were curious about. That experience was extremely valuable for us both financially and in terms of our peace of mind, and was also the first time in over decade that an agent had made that kind of on-on-one time for us. We cannot recommend Sallie highly enough."
We responded:
"Thank you Adam. We value your business. #StateFarmWalnutCreek"
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Gina M.

February 14, 2023

5  out of  5
rating by Gina M.
"Sallie is very knowledgeable, helpful, and listens to the client in order to respond thoughtfully to various needs and concerns as they arise. Couldn’t be happier!"
We responded:
"Thank you for your positive feedback for our State Farm office in Walnut Creek, CA We appreciate you! "
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diane davis

January 4, 2023

5  out of  5
rating by diane davis
"Sallie Severns has been Mack and my insurance agent for several years and has always been knowledgeable, thorough and a pleasure to talk with. Mack died at the end of November and Sallie has taken care of me and my insurance needs as if she were a close friend! State Farm should be very pleased they have such a competent agent and should recommend her to any new client!"
We responded:
"Diane, we are thankful for your kind review and we are always here to help you with your insurance needs. #StateFarmWalnutCreek"
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Anne Prozan

December 9, 2022

5  out of  5
rating by Anne Prozan
"Excellent service with care and detail."